Refund Policy

Your purchase of SpyFone shall be regulated by this refund policy.

PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE PLACING YOUR ORDER. THIS REFUND POLICY DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

iOS devices should be jailbroken and Android devices should be rooted in order to use SpyFone’s advanced features and to conform with our compatibility policy.

General

If you have technical issues with SpyFone that cannot be fixed by our customer service team, then you may be eligible for a complete refund in accordance with our refund policy outlined below. However, we find that most refund claims can be avoided when customers accept professional help from our customer support center. To contact our customer support team, email info@spyfone.com

Refund Conditions

SpyFone Software

Subject to the laws of the United States of America and to this refund policy’s conditions, you have 14 days as a “cooling off” period. You may be eligible to receive a full refund within 14 days of your purchase as long as refund reasons do not contradict the refund policy conditions outlined below.

No refund shall be issued more than 14 days after the purchase date. The claim for refund may apply only to the primary (first) SpyFone subscription.

If you purchase additional subscriptions in another order, no refund will be issued for additional subscriptions. The claim for refund only applies to the primary (first) SpyFone subscription.

Your refund may be issued only once. If you purchase another SpyFone subscription at a later time, then it will not be subject to the same refund request.

No refund will be issued in situations where the user has lost his or her private encryption key, leading to the loss of data, temporary loss of access to the user’s control panel, or any other inconveniences for the user.

No refund will be issued in situations where a user refuses to re-install or re-link SpyFone in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the SpyFone compatibility policy. It is the customer’s responsibility to check the compatibility policy prior to purchasing the software.

No refund will be issued in cases where the target device has lost connection with its SpyFone subscription due to the absence of internet access, factory resets, or updates to the latest operating system version.

SpyFone for Computers (SpyFone Desktop)

No refund can be issued to a user in situations where the reasons for a refund are completely beyond SpyFone’s control. These reasons include, but are not limited to:

The target computer is not owned by the user or the user did not receive consent of the target computer owner to install the SpyFone software.

The target computer is running an unsupported operating system. Compatible operating systems can be checked on the SpyFone compatibility policy. SpyFone is compatible with certain Windows and Mac OS desktop operating systems.

A user does not follow the installation guidelines received from the SpyFone customer support team via email or telephone call.

The user does not accept technical assistance from our customer support team.

The user intended to use SpyFone on more than one target computer after purchasing a single license or subscription plan.

Personal reasons (for example, if a user changes his or her mind about the software or decides he or she purchased the software by mistake, or if the software was not used, etc.)

The user has no access to the target computer.

The target computer does not have an internet connection.

The user’s target computer is not in compliance with the SpyFone compatibility requirements.

The SpyFone software was unlinked or damaged by antivirus software or by a target device’s owner.

The target computer lost its connection with its SpyFone subscription due to a loss of internet connectivity, a factory reset, or an update to the latest operating system version, among other reasons.

SpyFone for Phones and Other Mobile Devices

No refund can be issued to a user in situations where the reasons for a refund are completely beyond the control of SpyFone. Those reasons include all of the following:

The target phone is not owned by the user or the user did not receive consent of a target phone owner to install the SpyFone software.

The target phone does not have internet access (for example, if the target phone has no money left on its prepaid account, suffers a temporary service interruption, or encounters a roaming-related problem, among other reasons).

The phone’s carrier operator is changed by the phone’s owner or user, leading to a loss of internet connectivity and/or data service, which consequently leads to improper functioning of the SpyFone software.

The target phone’s operating system was updated.

The target phone underwent a factory reset and/or was modified to its original settings.

The user does not follow the installation guidelines of the SpyFone customer support team given via email or telephone call.

The user does not accept technical assistant and/or refuses to follow the solution provided by our customer support team.

The user does not have physical access to the target phone, has forgotten the password to unlock the phone, and/or loses access to the target phone for any other reason.

The user did not receive the data that had been saved on a target phone before SpyFone was installed on it. SpyFone may not be able to retrieve data that was on the phone prior to the installation of SpyFone software.

The target device is running an unsupported operating system. A number of specific operating systems are not supported by SpyFone. Unsupported operating systems include Windows Phone, BlackBerry 10, Bada, Symbian Belle, and Windows Mobile, among others. Check our compatibility policy for specific information regarding SpyFone mobile operating system compatibility.

The user is intending to use SpyFone on more than one target device after purchasing a single subscription plan.

Personal reasons (the user has changed his or her mind, made the purchase by mistake, or no longer wishes to use the software, among other reasons).

The user is unable and/or unwilling to jailbreak the iPhone or root the Android to unlock SpyFone’s advanced features.

The user’s target phone is not in compliance with the SpyFone compatibility requirements.

The SpyFone software was unlinked or damaged by antivirus software, the target device’s owner, or other security services.

Advanced SpyFone features are not available because a user is unable or unwilling to jailbreak the iPhone or root the Android device. Advanced SpyFone features may include WhatsApp, Skype, and Viber monitoring, among other features.

SpyFone without Jailbreak Solution

No refund can be issued to a user in situations where the reason for the refund is completely beyond the control of SpyFone. These reasons include but are not limited to:

The target device is not owned by a user or the user did not receive the consent of the target device’s owner prior to installing the SpyFone software.

The user’s iCloud credentials for a target device are not up-to-date.

The iCloud backup cannot be activated to a target device by a user, even though it is technically possible.

The target device does not have a daily Wi-Fi connection.

There’s a change of carrier leading to a loss of internet connectivity and, consequently, improper functioning of the SpyFone software.

The user does not follow the installation guidelines for SpyFone without Jailbreak Solution, including any instructions provided by our customer support team via email or telephone call.

The user intended to use SpyFone on more than one target device after purchasing a single subscription plan.

Personal reasons (for example, if the user changed his or her mind, no longer wants to use the software, or made the purchase by mistake).

The user did not receive the data that had been saved to the iCloud account before the SpyFone software was installed.

Support Devices

SpyFone offers phone support services for users who require a highly personalized level of technical support, including help with Android rooting, phone support, etc. Users may obtain privileged technical support, re-installation services, advanced feature explanations, and jailbreak or rooting instructions for a target device.

Our phone support service is optional and non-refundable. It costs a one-time payment of $12.99.

Users can use SpyFone’s advanced phone support services to remotely access a target device for the purposes of jailbreaking, rooting, software installation, customization, etc. (via TeamViewer).

This advanced optional service is non-refundable and priced at a one-time payment of $43.99.

Users that do not select the SpyFone phone support services or SpyFone advanced phone support services will continue to have access to our standard SpyFone support options at no additional charge.

Subscription Prolongation

Non-refundable

Upgrades / Downgrades

No refund will be issued for upgrades or downgrades to or from SpyFone subscription plans

Refund Procedure

If you would like to request a refund, and you believe your refund request complies with all of the terms listed above, then please send your request to the SpyFone billing department at info@spyfone.com.

We do not accept refund requests made via live chat or by telephone.

It will take approximately three business days to process your refund decision.

If a refund is issued, then please note that 9% will be deducted from the refunded amount to cover fees charged by banks and processing companies.

Chargeback Related

In the event of a chargeback by a credit card company (or similar action by any other payment provider or platform) in connection with your purchase of SpyFone software or any subscription/support plans, you agree that we may suspend access to any and all accounts you have with us.

The reactivation of your account is processed at our discretion. Reactivation shall only take place after our receipt of the unpaid purchase or purchases.

Fees incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider shall be covered by you. In addition, fees resulting from disputes that require accounting or legal services shall be covered by you.

Our reinstatement fee is currently set at $25 USD.

Version: February 21, 2018.