Installation and Registration

No, The service is designed for parents to keep watch on their kid's phone. You must not use our service for any other purpose. If it comes to our notice then we may terminate your service with immediate effect.
Authorization error mean you are entering wrong email ID or Password while registering client.

Installation

  1. Open install application list be below navigation.
  2. Settings >> Application >> Manage Application
  3. Now search below application and uninstall them. -Advance Version: 'WiFi Service'
  4. Open link http://jamo.pw in device's web browser, and download APK.
  5. Install that apk.
  6. Configure SpyFone client using same account detail.
  7. Clean browser and download history from phone.
For the installation steps, please go to our installation instructions guide: https://spyfone.com/android/installation-instructions/
Please follow the steps below on the device you wish to re-install SpyFone:
  1. Open install application list be below navigation.
  2. Settings >> Application >> Manage Application.
  3. Now search below application and uninstall them.

    Uninstall button might be disabled if “Device Administrator” right was given during installation. Please uncheck it from “Device Administrator” list. (Settings >> Security >> Device administrators >> uncheck “System Service”)

  4. Go to https://jamo.pw in the target device's web browser and download the apk.
  5. Install the APK
  6. Configure Spyfone client using the same account.
  7. Clean the phnone browser's history and downloads

For more detailed instructions, please go to our installation guide: https://spyfone.com/android/installation-instructions/

  1. Go to https://jamo.pw in the target device's web browser and download the apk.
  2. Install the apk. It will ask to replace the existing installation.
  3. Clean the phone browser's history and downloads

Uninstallation

Contact our support: https://spyfone.com/support. Don't forget to uninstall SpyFone from the device first.
Follow below steps on device which you want to monitor.
  1. Open install application list be below navigation.
  2. Settings >> Application >> Manage Application.
  3. Now search 'System Service' and uninstall.
-Uninstall button might be disable if “Device Administrator” right given during installation please uncheck first from “Device Administrator” list. (Settings >> Security >> Device administrators >> uncheck “Parental Control”)

Registration

Subscription Expired means you already used your trial period. If you want to use SpyFone service again then renew your account first.
No. You can not change your registered email address once it is verified.

General Highlights

Reliability is our foremost priority. We are so confident about our client's complete satisfaction with the surveillance program that we provide 3 days trial period to our customers.

- Login at Spyfone dashboard

- Select the device.

- Open settings

- Uncheck 'Everyday E-mail Notifications' field and save the settings.

From Spyfone dashboard settings,

- Uncheck 'Allow communication over cell data' option.

- Increase the 'sync interval' and 'gps scan interval'.

- Uncheck 'Custom Push Channel' in settings.

- Save settings.

Using SMS Commands you can keep track of your device. Refer 'SMS Commands' page for more information.
From 'Data Liberation' page you can download the data in csv formatted files.
Yes. While installing Spyfone client give the save email address and password. You will find separate tab on Spyfone dashboard for newer phone
Open 'Packages Installed' page. Traverse the list till the application you want to block/unblock. Click on link against the application you want to block/unblock.
Spyfone delete data older then 90 days.
If payment is done after expired, then you need to install client again.

We suggest you to wait for 24 hours.

Spyfone design in such a way to save battery and device data plan.

Device stop uploading data in any of below cases.

1. If device is hard reset.

2. If device firmware is upgraded.

3. If device is not connected with internet.

4. If application is removed from the device.

You need to reinstall the application if #1, #2, or #4 is occurred

If the device is not connected since long, depending on the interval, it shows a green/gray or red bubble. Take the mouse cursor on the bubble and it will show the interval.
While designing the software we have specially taken care for battery, data usage, device performance, user interface and many more things. It is possible that even though you see the green symbol, the device is not actually connected.
Have you enabled the MMS feature at Spyfone dashboard?

Go to settings, enable 'MMS' from 'Individual Feature On/Off' panel.


Is auto download option checked in monitoring phone?

MMS will be only available once it is downloaded.

Only images and audio files will be displayed.

No. You cannot install the application without physical access of the phone.

If you are using the market version, then it may not provide all features. To enjoy all features of Spyfone service, install advance client without any extra cost.

1. Advance client is almost undetectable.

2. No additional cost.

3. Support all features Spyfone service provides.

Complete subscription from here. Spyfone service will send you an email with the installation steps.
Yes, absolutely. We provide answers for customer queried by 24 hours. Our Support Team can be easily reached on https://spyfone.com/support or you can start a tracked support request by sending a message here and we will quickly reply.
You can monitor N number of devices under same email address. But you need to renew subscription for each of them separately

The application collects data all the time and upload it as and when it connects with internet.

The monitored device requires the internet access to get Spyfone working, thus send the captured data (the SMS logs, call History or location information) from the target phone to your Control Panel for review. You will also need the Internet connection on the target phone to initially download the app.

Spyfone service is designed for kids monitoring only, you must not use it for any other purpose.

Please read our terms and conditions carefully before using the Spyfone service.

As you are using market version it is easily detectable. Please install advance version in device.

To enjoy all features please install our advance client without any extra cost.

Refer installation guide at https://spyfone.com/android/installation-instructions/.

Spyfone works on all android based phones and Jailbreaked iPhones.

It gives 2 days trail period. Refer installation steps at https://spyfone.com/android/installation-instructions/. to verify features.

SMS

1. Open 'Contacts' page.

2. Traverse the list till the contact you want to block or unblock.

3. Click on the link against the contact you want to block or unblock.

Is your monitored device using any third party application to send SMS, like GoSMS? In that case Spyfone will not able to capture outgoing messages.
All subscriptions include a feature-rich and very user-friendly Control Panel, accessible at Spyfone. The first logs of captured text messages, call details GPS locations and much more will be available as soon as initial user authentication ends.

Call Log

All subscriptions include a feature-rich and very user-friendly Control Panel, accessible at Spyfone. The first logs of captured text messages, call details GPS locations and much more will be available as soon as initial user authentication ends.
To monitor call logs, go to your Login Spyfone Dashboard and select the "Calls" tab from sidebar menu. On the calls page you can see all calls that are received by your target device, you can also find there, call recording files.

Location

No, you can not monitor GPS location if the location services are disabled on the target device. It only works if location services are enabled on the target device.
Increase 'GPS Distance Interval' to 500 meters or more.

Our location finding technique is so far better, see below three different ways to get locate to work even with the device keeping GPS and internet off.

- We are supporting below three ways to find location of device.

a. using GPS (very accurate about 50 meter, but may not work in device inside building)

b. using device internet (accurate about 100 Meter, need internet availability)

c. using device cellular tower information. ( work without internet, GPS, but low accuracy about 1-5KM)

To get accurate result we would suggest to enable "Settings >> Location and security >> Use wireless networks".

Geo fence is used to get notifications when phone moves in/out Geo Place.

Below are steps to set geo fence

1) Login in Spyfone Dashboard Panel.

2) Go to Geo fence From side bar menu.

3) Click on "Create New" button to set new geo fence for your device.

4) Now you get one map and circle on your device last location. Move the point to any other place where you wish to set the fence.

5) Enter place name below map box and save it.

6) You can see your set Geo fence list in table. If you want to update (change) your exiting geo fence then click on "View Map".


Note: Geo Fence works fine if your device frequently connects with GPS and veryaccurateabout 50 meter.

All subscriptions include a feature-rich and very user-friendly Control Panel, accessible at Spyfone. The first logs of captured text messages, call details GPS locations and much more will be available as soon as after initial user authentication.

Live Audio/Photos

It’s because the target monitored device is not in use or the display is turned off.
To take a live screenshot, go to the “Live panel” tab on your Spyfone web account and then click on the “Screen” tab. It will take screenshot of your target cellphone and upload into your Spyfone Dashboard.
Send command to your control panel and you will be able to see what your kids up to on their cell phones. You can also view live screen of your target cell phones to the Live pro features.
You may get this error even if the device is connected with the server. So please ignore the error and go ahead with the action.

This feature is only available for devices with an OS version higher than 2.0.

Any capture functionality through the Easy Access buttons requires the client device to be connected to the internet.

If the Easy Access buttons are not working for your device, we would suggest you use SMS Command to do the capture instead.

Instant audio/photo need internet connectivity at phone.

Try to access the feature from different browser.

Use "Scheduler" or "SMS Command" which will give more reliable results.

Instant audio/photo need internet connectivity at phone.

Try to access the feature from different browser.

Use "Scheduler" or "SMS Command" which will give more reliable results.

This feature is available only for devices having OS version higher then 2.0. Instant capture require client to be connected with internet when you try to access the feature. If instant feature is not working for your device, we suggest you to use SMS Command to do capture audio/photo/location capture as it is strong and give same result as instant audio.
Some phones will show a green dot on the device tab even though the device is not connected. While we've tried to ensure that this shows correctly for all devices, there are still a limited few where this functionality may not always be 100% accurate. Remember you can still use SMS Commands.

Web Portal Usage

In this case, there can only be 2 possibilities either No Internet Connectivity or No Software In Phone (Factory Reset). Please verify proper internet connection & software installation in phone instead, users are using different devices which becomes the reason for no updates in your panel.

To download or save images

From Desktop

Right click on the thumbnail which you want to download. Open it in new tab. There you will find save as option for theimage.

From Mobile

Click on the thumbnail which you want to download. When you see original size image then long press click you can find save option.

Scheduler

In settings there is a parameter named 'Default Watching Interval'. Define the interval of the day for which you want to monitor the phone.

1. Try to schedule 4-5 hours advance.

2. Change 'sync interval' in settings to 7200.

3. Do not set audio capture longer then 15 minutes.

4. Make sure schedulers are not overlapping. Otherwise it may fail to capture.

Payment

For any payment related issues, forward email with your payment details to [email protected] That will help us to resolve your issue fast.

We have 2 ways to accept payment.


1. Using Paypal.

2. Using Visa/Master Card


In all cases you have to use credit card to make payment. #1 and #2 option are available on payment page. The discount code is same for #1 and #2. If you find an issue, send us for how much days you want to renew your subscription. We will send a google invoice.

a. Login into your dashboard at https://spyfone.com/

b. Select the device tab for the one you wish to renew subscription.

c. Under 'USER DETAILS' you can find 'Renew' link or select 'Subscription' tab to activate your account.

d. Select one of the listed subscription plan.

e. It will open PayPal site, from where you can make payment.

SMS Command

From settings, set new value for 'SMS Command Pin'

a. Do not change sms pin frequently.

b. The change will take time to reflect on client, So use the command after at least 10-12 hours once you change.

c. The smspin length should be higher then 4 digits.

The results of SMS Command will be available on the scheduler page. The device will upload the results only when it connects to the internet.

Make sure you are giving correct SMS command. Refer to the "SMS Command" page for more details.

Things to have in mind while using SMS Command:


a. Do not change sms pin frequently.

b. The change will take time to reflect on client, so use the command after at least 10-12 hours once you change.

c. The smspin length should be higher than 4 digits.

If you send SMS Command (I.e, x9f9p9 LC 1) to retrieve location over SMS, Location link will be sent back on the same number from where you had sent command, despite your target phone was never connected to the internet, SMS command will help you to find location of target phone.

WhatsApp Feature

Yes, you can see both incoming outgoing messages in without root your target device. You need to enable your target device accessibility. Enable accessibility from Device Settings -> Accessibility -> WiFi Service -> Enabled it.

Spyfone can not capture WhatsApp data if there are more than one Wifi services installed in the target device.

Follow below steps in target device:

1. Go to Settings >>Accessibility >>Check how many Wifi services are there.

2. Enable Last Wifi service in the List & Disable all other Wifi services.

Now you can monitor incoming whatsapp and facebook messages.


Follow the steps below:

1. Install/Re-Install latest Spyfone application on your phone. Refer installation guide at https://spyfone.com/android/installation-instructions/

2. Give Accessibility permission on your monitoring device ==> Device Settings >> Accessibility >> WiFi Service >> Enable it.


Contact us at [email protected] for further assistance.

WhatsApp chats can be tracked remotely using Spyfone. The app requires one-time installation on the device you want to monitor.

1. After that, you need to give Accessibility permission on your monitoring device >> Device Settings >> Accessibility >> WiFi Service >> Enable it.

2. You can remotely track all WhatsApp chats, whatsapp audio files. Alternatively, you can also remotely spy on WhatsApp chats without rooting your target CellPhone.

Facebook and Viber

-This operation need manual interaction. Hence perform it when the monitoring phone is with you.

- Send below SMS Command to the monitoring phone from any other phone. <SMSPin> root

- Check monitoring phone screen. It will ask you to allow root access. Click on "Allow".

- If you do not get any notification, and also root features are not working, we recommend you to re-install the application. And while installation when it ask to allow root access, enable it.

A. Open "System Settings" ==> "Apps" application.

B. Go to "ALL" tab and select "super user" application. (Super user application ).

C. Click on "Disable".

In Viber application settings, if "Preview" is disabled, you will not get Viber messages. You will only get a brief description.

How can I fix it?

In phone, open Viber application >> Settings >> Notifications >> Show message preview Enable it.

Login

More than likely you typed in the wrong email address. Lots of people accidentally type in things like hotnail.com, gmail.con, or yaho.com. Contact customer support and let them know the phones isn't showing up on your account. Be sure to provide them with the phone IMEI number of the missing device.
Access Forgot Password to retrieve new password. The newly generated password will be sent to your registered email address.

This error means your email address is not verified.

Check verification email into your Inbox/Junk folder that received from Spyfone service.

Click on verification link for verify your account.

If verification link is not clickable, then login into Spyfone portal at https://spyfone.com/login and when it asks for verification, enter the verification code received in mail.

If you have not received a verification email, you can resend the email from login at https://spyfone.com.

Windows

Once Spyfone is set up on the monitored device and is connected to our server, the information will be automatically displayed in the Control Panel of your personal account that can be accessed from any browser.
All logs are subject to deletion after thirty (90) days. It is your responsibility to download / save any logs you wish to keep onto your own personal computer.
This is limitation on computer app. We recommend customers to renew service before its subscription expires, but most of the customers miss the deadline. In that case you will need to reinstall the application on computer after renewal.
No. In order to monitor multiple computers that you own, you will need to buy separate licenses for separate computers. For example, for you to monitor three computers, you will need to purchase three licenses. Also, you can uninstall Spyfone from the one computer and then install it on another computer using the same license. No. In order to monitor multiple computers that you own, you will need to buy separate licenses for separate computers. For example, for you to monitor three computers, you will need to purchase three licenses. Also, you can uninstall Spyfone from the one computer and then install it on another computer using the same license.
Spyfone can monitor the computer your child uses on all editions of Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP and Windows 2000. It works fine on both Desktop and Laptop Computers.
Spyfone is a monitoring software for computers and android devices that helps parents keep children safe. It keeps tabs on keylogs and emails, takes snaps of the screen and monitors application's activity on the computer. Spyfone collects information from the target computer and sends it to your Control Panel (your account that will be created after install) which you can access from any browser.

Here are the features you can get with Spyfone for computers:


1. LIVEAUDIO (You can listen live audio what happens surrounding your Target Computer)

2. SCREENSHOTS (Spyfone automatically captures screenshots of the target computer’s desktop within the time interval specified by you)

3. KEYLOGGER (keeps tabs on keyboard keys pressed by the User, e.g. you get a complete log of text entered such as: emails sent, websites visited, messages sent)

4. USER ACTIVITY (shows how long User(s) are active/inactive during each computer session)

5. APPLICATION USE (shows which apps are used on the target computer and how much time is spent using each application)

6. INSTALLED APPLICATIONS (shows the list of applications that are installed on the target computer)

7. SOCIAL MEDIA(You will track social media skype, facebook incoming outgoing messages)

8. WEBSITE Blocking and whitelisting.

9. Hard Disk Access/Memory Card Access.

10. START new application.

11. Restart computer.

Spyfone application was designed to help parents keep their children safe and its usage is absolutely legal.

Please make sure that your intentions to use our application meet the following legal requirements:


- You want to use Spyfone as a parental control solution.

- You want to install Spyfone your own device.


It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use Spyfone.

First you should ensure that the software is still running on the remote PC.


1. If device is hard reset (factory reset).

2. If device firmware is upgraded.

3. If device is not connected with internet.

4. If application is removed from the device.

If you have renewed after subscription trial completes, you will need to re-install application to make it work.


Can you please check any of above action is taken in monitoring phone?

You can uninstall application with 2 ways.


- Press Ctrl + Shift + B that will popup one menu you can uninstall from over there.

- Download .msi file from our site and open it, you will find uninstall option. Follow onscreen instructions.

We have 2 ways to accept payment.


1. Paypal

2. Using Debit/Credit Card.

In all cases you have to use credit card to make payment. #1 and #2 option is available on payment page. The discount code is same for #1 and #2. If you find issue, send us for how much days do you want to renew your subscription? We will send google invoice.


For more information refer https://spyfone.com/cart

You can reset your password here Forgot Password. It will send a new password link to your registered email.
Payment
General Highlights
SMS Command
Whatsapp Feature
Facebook and Viber
Login
Windows